As the energy landscape becomes more customer-centric, utilities are under increased pressure to transform operations with solutions that empower a better digital experience. By bringing together behavioral energy efficiency, digital customer experience, and advanced analytics, utilities can drive greater engagement across all classes of their customer base. Moreover, the joint solution will provide faster time to value for utilities as they can accelerate the deployment of a unified data integration platform with Opower as the central hub.
"Opower pioneered behavioral energy efficiency by focusing on customer pains and motivations. We have followed a similar path, staying close to our business end-users and building highly specialized technology that solves their distinct problems," said John Lux, Agentis President and Co-Founder.
Opower delivers one of the world's most widely deployed utility customer engagement platforms – spanning more than 60 million households globally. In tandem, Agentis has demonstrated a commitment to understanding the needs of business accounts and crafting solutions specific to those customer needs. When used together, utilities will be able to use Opower's data platform to execute engagement programs for both businesses and residential customers that help reduce the cost-to-serve, enhance customer satisfaction, and generate concrete energy efficiency savings.
For example, in one utility alone, Agentis' Customer Engagement Portal deployment accounted for savings in excess of 276,000 MWh per year. Likewise, utility customers using insights from Opower have generated nearly 25 TWh in energy savings.
"At Agentis we are more excited than ever about our mission; empowering customers and their energy providers to drive the new energy experience," said Tim Stojka, co-founder and CEO at Agentis.
