The service utilises the ACTIS ERP software platform developed by Alectris to manage assets across the globe.
The global control centre provides a modular service structure where clients can select from first response, preventative maintenance, troubleshooting and reporting according to their needs. Clients have access to an expert team of O&M engineers providing instant solutions to a wide range of asset management issues drawing on the vast experience of Alectris as a global O&M provider.
“This is a world first for the renewable industry and we are very proud to be able to offer such an innovative service to our global client base, it builds on our expansion strategy by offering a modular O&M service especially for those customers who prefer not to outsource everything, they can select certain parts of the service and incorporate into their own existing structure” said CEO Vassilis Papaeconomou.
ACTIS ERP Commercial Director Constantinos Peonides added that in its discussion with customers, the company increasingly realised that to make its customer support complete, it need to provide this service.
The global control centre provides the following services: reacting to alerts and faults to guarantee safe and compliant operations; managing contractual restrictions; verifying the correct operation of plants; acting proactively as first response operator; coordinating emergency response, operations, and maintenance activities; planning and executing preventative maintenance; preparing operational monthly, quarterly, and yearly reports.
The centre completed its soft launch testing during October and is now fully live.
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