Designed by Tigo, the Green Glove programme has rapidly become a vital resource for solar installers, driving faster design and deployment, higher-quality installations, inbuilt first-responder safety, and improved system performance and reliability. While nearly 70 percent of Green Glove engagements have come from the C&I sector, providing proactive quality assurance in larger, more complex solar installations, Tigo is now actively expanding the programme for residential solar.
The Green Glove aims to transform the relationship between the installation professional and the solar technology provider. By providing installers with personalised support, technical resources, and best practices to ensure successful project execution, the programme has helped reduce errors, minimise downtime, and enhance the installer experience. With a focus on quality from system design through commissioning and ongoing operation, the Green Glove programme has also become a critical source of information about how Tigo products can be improved, which is now formally fed back into the engineering cycle.
“Tigo’s Green Glove Service showcases their commitment to industry-leading customer service, which aligns with our values and mission” said Andrew Taft, Purchasing and Logistics Director at Exel Solar US. “Their dedicated support helps our installer partners work more efficiently, resulting in more successful projects and satisfied customers. Ultimately, this partnership enhances the reliability and performance of the solar systems we provide.”
Since the inception of the programme, Green Glove has reached 1,000 site engagements globally, including over 700 C&I installations and over 300 residential solar installations. The regional distribution of cases includes 47 percent in the Americas (AMER), 31 percent in Europe, the Middle East, and Africa (EMEA), 19 percent in Asia-Pacific (APAC), and 3 percent in Latin America (LATAM). To date, 55 percent of engagements have been fully concluded, and 45 percent are in progress.
The Green Glove process starts with a comprehensive design review before installation, where Tigo support personnel provide valuable insights to improve system layouts and component selection. During the installation phase, Tigo representatives remain available to address installer questions in real time. After the installation is complete, a member of the Green Glove team conducts a thorough system review, facilitates follow-up discussions, and provides ongoing feedback to improve future installations.
“The Green Glove programme is an outward-facing manifestation of our embrace of the Total Quality Solar ethos that reaches beyond the Tigo walls and directly into the vast ecosystem of solar installers that deploy our products” added JD Dillon, Chief Marketing & Customer Experience Officer at Tigo Energy. “As such, the programme represents our commitment to helping the entire ecosystem, such as Excel Solar and Stable Solar, achieve the best possible outcomes for their customers. At the same time, it strengthens our relationships within the industry, as many installers return to Tigo for future projects after experiencing the depth of support and partnership we provide. Green Glove is not just helping them. It is also helping us.”
Green Glove service is provided for Tigo TS4 Flex MLPE (module level power electronics) as well as the EI Residential Solar Solution for the United States and EI Residential Solar Solution for Europe.
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