The Green Glove program incorporates a process that includes three formalized support engagements for first-time Tigo residential installers. Tigo Energy support personnel provide new customers with a design review before installation, remain on-call at regional Tigo locations during installation, and conduct post-installation reviews and follow-up discussions to answer outstanding questions and gather feedback on the installation experience.
“Building and protecting the reputation of solar as a brand is the responsibility of everyone along the solar value chain, and the investment Tigo makes into installer support and training drives quality across the industry in the name of that responsibility” said James JD Dillon, CMO at Tigo Energy. “When the high-quality solar and storage technology products Tigo produces meet outstanding installation practices in the field, we build confidence in our industry. Quality is a team effort in solar, and it's central to the continued growth of the industry on which we and our installer partners depend.”
To complement the Green Glove programme, Tigo is also introducing the new Tigo Academy, a modern training and continuing education platform designed to build and reinforce the installer skill set. The platform delivers an installer curriculum to connect high-quality solar and storage products with best practices during installation.
Tigo Academy provides engaging and interactive content to significantly improve lesson retention through a user-friendly interface with full offline functionality on any device, and will eventually be available in Czech, German, Italian, Spanish, and Polish. Completed Tigo Academy learning modules are eligible for the North American Board of Certified Energy Practitioners (NABCEP) Continuing Education Credits (CEC).
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